1.0 Summary Details

 

A Quality Manager:

→ Thinks customer first, customer last, customer always

→ Is eager to investigate problems using facilitation and data

→ Focuses on improving products, services, and processes

 

1.1 Course Number: V-QMGT-2020

 

1.2 Course Timing:

• Contact Hours: 24 hours

• Project/Assignment/Homework Hours: 4 hours

• Total Course Duration: 28 hours

 

1.3 Class Meeting Time:

• 8:00am – 4:00pm

• Offered at these times in two time zones: Unites States: US EDT and US MDT

 

1.4 Focused Industry Offerings: Not Applicable

 

1.5 Certification Project: Not Required

 

1.6 Certification Exam: Not Required

 

1.7 Pre-requisites: Basic internet and computer utilization.

 

2.0 Course Description

 

This hands-on, interactive Quality Management Training course provides an enhanced leader, manager, and practitioner comprehension of various philosophies, methodologies, and tools in the Quality Management system. The core focus areas include Leadership, Strategic Plan Development and Deployment, Management Elements and Methods, Quality Management Tools, Customer-Focused Organizations, Supply Chain Management, and Training and Development.  Quality management tools and statistical analysis techniques are explored in-depth along with best-practice facilitation, stakeholder satisfaction, and change management methods.

 

3.0 Course Objectives

 

This course:

 

1. Enables students to define and describe ISO quality standards.

2. Provides a general understanding of Quality Management as it relates to leadership, strategic planning, management, quality management tools, customer focus, supply chain management, and/or training and development.

3. Instills the know-how to use Quality Management Tools, such as business/process improvement, the Cost of Quality (COQ), statistical analyses, and qualitative assessments.

 

4.0 Required Texts, Equipment, and Software

 

4.1 Books: Students are required to purchase the following books and have them in their possession prior to the first day of class.

 

1. Lean Acres: A Tale of Strategic Innovation and Improvement in a Farm-iliar Setting by Jim Bowie

   • Digital Copy Pricing on Amazon.com as of 4/8/20: $9.99

2. The Certified Manager of Quality/Organizational Excellence Handbook, Fourth Edition from Quality Press (American Society for Quality)

   • Digital Copy Pricing from the American Society for Quality as of 4/20/20 (https://asq.org/quality-press/display-item?item=E1447): $97.30

 

Due to the world-wide logistics issues we are currently facing, Roxtar Consulting HIGHLY recommends that students purchase electronic versions of the required books.

 

Students will also be provided with a printable Student Manual from Roxtar Consulting.

 

4.2 Equipment: Students are required to have access to a computer with internet access.

 

4.3 Software: Students are required to possess the following software packages and have them successfully installed and tested on their computers prior to the first day of class.

 

• Microsoft Excel 2013 or newer

• Zoom (free version): https://zoom.us/signup

 

5.0 Certification Requirements

 

• None – a course completion certificate is issued at the successful completion of this class.

 

6.0 Class Policies and Procedures

 

• Courtesy is expected of all students.

• Students are encouraged to participate in class discussions and activities.

• You are expected to attend EVERY class.

• Any unexcused absence will result in failed certification.

• Be professional at all times. Students should come to class with the assigned reading and/or homework completed.

• Makeup work will not be offered.

• Late assignments, projects, etc. will not be accepted.