Meet Our Leadership Team

Jim Bowie

Mr. Jim Bowie, PhD Candidate, President, is a Strategic Performance Improvement Expert with more than 29 years of experience leading high-impact efforts in diverse environments and industries around the world including Government, Corporate, and Non-Profit organizations.  Jim is the President of Roxtar™ Consulting (a Service-Disabled Veteran-Owned Small Business), author of the revolutionary book from Quality Press (American Society for Quality), Lean Acres: A Tale of Strategic Innovation and Improvement in a Farm-iliar Setting, Executive Director of WarYours, Inc., a non-profit Veteran’s organization, a Professional Conference Speaker, and the creator of the Lean Six Sigma Samurai® and the innovative strategic planning model, the StrateTree™. He is known for his hands-on approach and dynamic, passionate delivery. 

He is a former United States Army Infantry Officer and an Operation Iraqi Freedom veteran, holds a Master of Business Administration, a Master of Science Degree in Business Data Analytics, is a Kaplan-Norton Balanced Scorecard Certified Practitioner, a Certified Lean Six Sigma Master Black Belt (including American Society for Quality (ASQ) Certified Six Sigma Black Belt), an ASQ Certified Manager of Quality/Organizational Excellence, an ASQ Certified Quality Engineer, an ASQ Certified Quality Auditor, a Certified Lean Master, a Certified Project Management Professional, an ISO 9001:2008 Lead Auditor, and a certified facilitator. His expertise was also recognized as he was selected to serve as a member of the Board of Examiners for the Malcolm Baldrige National Quality Award.  Jim’s educational track has included Salisbury University, the US Air Force Institute of Technology, Villanova University, University of Tennessee, Yale School of Management, University of Michigan, Auburn University, Georgia Institute of Technology, Texas A&M University, West Virginia University, and the “Benning School for Boys” (Infantry Training).


Mr. Don Johnston, Vice President, is a recognized Performance Improvement Expert with over 30 years of experience. He has successfully led major projects, advised CEOs executive teams, and has trained and mentored professionals who are changing the world.  He has served in Production and Plant management positions and functioned as interim Senior and Executive leadership roles. His industry experience covers a wide spectrum, from local government agencies through space exploration companies. Don is a highly sought-after educator, trainer, and content developer.  Don has trained over a thousand Lean Six Sigma Yellow Belts, Green Belts, Black Belts, and Master Black Belts in various industries around the world.  Known for his ability to draw on relevant examples in real time that relate to the student’s interests, Don connects with his audience quickly and can convey complex concepts in easy-to-understand ways.  In addition to training in areas including Lean, engineering, problem solving, and leadership, Don has led the flagship Lean Six Sigma Yellow Belt training at the Lean Six Sigma World Conference for the last five years, reaching participants from all over the world.  Key to his success is Don’s emphasis on student involvement through exercises and examples that provide participants the opportunity to apply what they have learned.

Don holds multiple degrees, including a Master’s of Science in Engineering Management from the Florida Institute of Technology and a Bachelor’s of Science in Mechanical Engineering from MIT. He is a certified Lean Six Sigma Master Black Belt and a ScrumMaster (Agile methodology).


Mr. Jeff Ozarski, Senior Director, is a strategic management and operations professional with more than 20 years of experience focused on data driven decision making, driving operational improvements, building high-performing teams, revenue generation, and providing value-based solutions to business challenges. He has worked with a wide variety of clients from Fortune 500 through startups. He has extensive experience in leading new initiatives such as launching the first direct-to-enterprise Fortune 500 customer in the US market for a Robotic Process Automation (RPA) startup which included solution evaluation, process selection, optimization, and development of a governance model. Jeff has also mentored enterprise-level process improvement projects leading to improved collection rates, reductions in sales order errors, inventory reduction, and warehouse optimization. In addition, he has instituted training programs for mutli-billion-dollar customers at their offices and distribution centers, and developed and maintained global distributor and solution provider networks which brought in over 50% of the client’s new business (over $10 million per year).


Jeff earned his Bachelor of Science degree in Environmental Resource Management from Pennsylvania State University, and he is an ASQ and Six Sigma Academy trained Lean Six Sigma Black Belt. His technical prowess spans software like Minitab, Cleverbridge E-commerce, and Salesforce in addition to Robotic Process Automation and Business Process Management solutions.


Mr. Jim Lacey, Senior Manager, is an industrial engineer and operational excellence professional with over 30 years of experience leading teams and transformation efforts in manufacturing, defense, aerospace, and consumer goods industries. He is a sought-after professional with proven skills in Lean Six Sigma, project team leadership, operations management, capital and operating budgeting, industrial engineering, capital equipment justification, quality systems, process engineering, maintenance, and special project assignments with emphasis on applying Toyota Production Systems (TPS), Kaizen, Statistical Process Control (SPC), training design and delivery, and MRPII assignments.

At Kennedy Space Center, Jim supported the space shuttle flight crew engineering group in reconfiguring the crew module components and provided engineering support to a lithium hydroxide logistics refurbishment facility. Additional industry experience includes but is not limited to the following: steel extrusion, architectural aluminum extrusion, automotive textiles, fiberglass coating and woven metal screening manufacturing, automotive aluminum tubing, fiberglass boat assembly, aerospace component fabrication for MDA testing, food grade salt processing, medical device manufacturing, sunscreen manufacturing, prosthetic fabrication, medical kit fabrication, large water pump machining and assembly, rail road controls fabrication, electronic component packaging, sonobuoy manufacturing, retail distribution center, solid material screening, and sifting manufacturing.

Jim holds a Bachelor’s of Science degree from Pennsylvania State University and is a certified Lean Six Sigma Black Belt.


Dr. Patrick Traichal, Director, is a proven executive with extensive experience in multiple Fortune 50 companies.  He is skilled in Business Planning, Operations Management, Management, Project Portfolio Management, and Business Intelligence. Patrick has successfully led change using scientific data applications at the department, division, and enterprise levels.  Recent data-intensive projects include warehouse completion time (for an organization with approximately three million orders in 2018) and annuity speed to market (company-wide product development time). He published his first "Big data" peer-reviewed research in 1997 using approximately two million tick-by-tick foreign exchange transactions. 


Patrick holds a Doctoral degree in Finance from a US Research I Institution plus undergraduate degrees in Mathematics and Psychology.  He is a Lean Six Sigma Master Black Belt and has completed both Visa Bankcard Management School and the Wharton SIFMA Security Industry Institute Program.  He has published peer-reviewed research in various outlets including Managerial Finance, The Journal of Small Business Strategy, Advances in Accounting Information Systems, Marketing and Psychology, and The Global Finance Journal.


Mr. Ben Ward, Manager, is a certified process improvement specialist with over a decade of experience improving value streams in government and commercial organizations. Ben’s expertise includes focused specialization in distribution, manufacturing, and maintenance. He facilitated a multi-million-dollar revenue throughput expansion effort for a national retailer’s distribution network. Supporting a furniture manufacturing firm, Ben led a cross-functional team to reduce internal rework processes, resulting in a first-year positive financial impact of $450K. He is skilled in strategic and operational planning, risk management, and leadership development.

Ben is a US Navy Veteran who thrived in the high-tempo environment of Naval Aviation. He worked as an Avionics Technician on Seahawk Helicopters where he excelled as a non-Commissioned Officer and technician managing flight-line operations and conducting methodical aircraft inspections and maintenance. His performance as a Non-Commissioned Officer earned him an appointment to the United States Naval Academy, where he graduated with a Bachelor of Science Degree and a Commission as an Officer in the United States Navy. Ben’s career in Naval Aviation continued as a Naval Flight Officer on E-2C Hawkeyes until departing the Navy and joining Roxtar Consulting.


Ben earned a Master of Business Administration from Shenandoah University where he focused his studies on Operations and Supply Chain Management, Project Management, and Process Improvement.