Dr. Tom Lawless, PhD, Senior Director, is a proven Lean Six Sigma and operations leader with more than 40 years’ experience working with a diverse range of clients in pharmaceutical, healthcare, manufacturing, finance, banking, service industries, and logistics. Tom is a results-oriented change agent with extensive operational expertise and implementation experience in Lean Manufacturing, Total Productive Maintenance, Lean Enterprise, Six Sigma, process reengineering, corporate turnarounds, Mergers and Acquisitions (M&A), change management, and organizational performance. His secret sauce is his ability to influence, persuade, and motivate the entire organizational culture to transform and grow. Tom is experienced with developing and interpreting Key Performance Indicators (KPIs) and associated benefits tied to financial and other industry specific business processes and how the KPIs relate to specific measurable and predictable business outcomes. He is also proficient in communicating difficult and intangible concepts in a very clear and understandable fashion. His expertise includes all aspects of manufacturing and distribution, operational excellence, supplier development, strategic planning, non-conforming material disposition, interfacing with regulatory agencies, and advanced statistical analysis.
He is a former United States Army Infantry Officer and an Operation Iraqi Freedom veteran, holds a doctoral degree in Business Administration, (two) Master’s Degrees (Civil Engineering and Business Administration), (two) Bachelor’s Degrees (Business Administration and Electrical Engineering), and Tom completed the Command and General Staff College and Logistics Management College programs.