The Critical Union of Operational Excellence and Reverse Logistics

Reverse logistics is a critical component of our evolving and expanding supply chain. Unfortunately, the core tasks typically associated with this business model (see process map below) are classified as rework by the best business practices, fraught with waste and non-value-added activities (for example, unpackaging then later repackaging items). Companies tend to compensate for this by increasing inventory buffers and increasing staffing (includes temporary workers and overtime efforts).