Our Mission: We bring the benefits of performance optimization to everyone and serve as a catalyst for improvement through positive change. We deliver custom, targeted solutions specific to the culture of any and every organization, aligning strategic vision, operational management, and tactical implementation. We deliver hard, effective, and lasting results impacting people and processes while increasing your capacity and capability.
At Roxtar (yes – it’s pronounced “rock star”), we are different. And we were founded by Jim Bowie to be just that. We focus on achieving results for our clients. At the end of the day, when the audience cheers wildly and screams for more, you are the one on stage. We provide the benefits of strategic performance optimization services to Corporate, Government, and Non-Profit organizations. Our services include: Strategic Planning (StrateTree™, Balanced Scorecard, Hoshin Kanri development and deployment), Lean, Six Sigma, Lean Six Sigma, Theory of Constraints, Business Process Reengineering, and Project Management solutions.
We are your elite strategic transformation team — and we’re passionate about what we do! We maintain a cadre of certified trainers, facilitators, and consultants. Not multiple echelons of bureaucracies, driving up costs. We keep rates competitive, and our services are without equal. We are a Service-Disabled Veteran-Owned Small Business (SDVOSB), founded by an Operation Iraqi Freedom veteran. Whether your business is production, service, sales, logistics, administration, or combinations thereof, we have the experience and expertise you need.
Roxtar offers focused customized approaches for each organization, not generic templates. We believe that the best solutions come from teaming with our clients. We deliver integrated solutions for each unique culture while optimizing tools from various methodologies, including Lean Manufacturing, Six Sigma, the Theory of Constraints, Project Management, and Balanced Scorecard.
Elite Expertise > Superior Solutions > Real Results
Wherever you are in your journey towards success, whether you are engaging in strategic planning, exploring continuous performance improvement options, or seeking recognition through the Malcolm Baldrige National Quality Award, the Shingo Prize, the Balanced Scorecard Hall of Fame, or ISO 9001:2008 certification, we will work with you to achieve your goals.
Contact Roxtar today, because “performance improvement never sounded so good”™.
W e’ve all heard terms like “Lean” and “Six Sigma” (and even “Lean Six Sigma”) thrown around in weekly meetings, seen them in corporate memos, and read them on professional networking and other websites. What do they mean? Are they all the same? Are they competing concepts? Here are the answers you need:
Yes, both methods were initially developed in the manufacturing environment. However, Lean and Six Sigma rapidly migrated into and provided significant revenue growth and cost savings in practically every industry across the Commercial, Government, and Non-Profit sectors.
LEAN (Manufacturing) also known as Toyota Production System (TPS): This methodology is focused on the reduction and elimination of waste in systems and processes in order to reduce lead time and increase velocity . Specific classifications of waste include: D efects, O verproduction, O ver-processing, M otion, E xcess inventory, D elay, P oor communication, I njury, and T ransportation. These represent the DOOMED PIT™ into which you are dumping your potential profit. Lean projects (the most popular of which are known as Kaizen events) follow four basic principles in the pursuit of the ultimate goal, Perfection. These principles include: Customer Value, Value Stream, Flow, and Pull.
Imagine: You make coffee every morning at the office, but it takes too long and your co-workers are mad because they have to wait for their caffeine injection. The coffee machine is located on the east wall of the cafeteria, but the coffee grounds are located on the west side. The filters are located in the cupboards along the north wall, and the sink is sitting on the south end counter. The Transportation required to complete this process is a form of waste that is negatively impacting the supplier (you) and the customers (your coworkers) because it takes too long. Consolidating the resources (moving the coffee machine, grounds, and filters to the sink area) will eliminate Transportation, reduce your lead time, and improve customer (and supplier) satisfaction.
Tools include: Value Stream Maps, Process Maps, Spaghetti Maps, and Line Balance Charts.
Measures include: Process Lead Time, Cycle Time, Flow Time, Takt Time, Work-in-Progress (WIP), Time Value of Inventory, and Throughput Rate.
SIX SIGMA (6σ) : This methodology is focused on the reduction of variation in systems and processes in order to improve product and service quality. Specific classifications of variation include Common Cause (expected, natural variation within a process) and Special Cause (unexpected, unnatural variation with an assignable, typically external source). Six Sigma projects follow the Define, Measure, Analyze, Improve, and Control or “DMAIC” (pronounced duh-may-ick) framework and focus on achieving the quality goal of 3.4 (or less) defects per every million opportunities (99.99966% defect-free).
Imagine: You are shooting arrows at a target. Your heartbeat and breathing cause your arms to move slightly as you aim at the target and release the bow string. That’s Common Cause variation. If someone bumps your elbow as you shoot, that would be Special Cause variation. Preventing the Special Cause variation (cordoning the area) and reducing the Common Cause variation (breath control, etc.) will improve your performance (accuracy and precision).
Tools include: Process Behavior Charts, Histograms, Box-and-Whisker Plots, Regression Analysis, Cause-and-Effect Matrices, and Control Plans.
Measures include: Mean, Standard Deviation, Yield, Defects per Million Opportunities (DPMO), Capability Indices, Performance Indices, and Sigma Level.
LEAN SIX SIGMA: In today’s global marketplace, Speed and Quality cannot be mutually exclusive goals. This approach combines the Lean and Six Sigma methodologies (along with Theory of Constraints and Business Process Reengineering) within the DMAIC framework to increase speed and improve quality, positively affecting customer satisfaction while reducing costs and growing revenue – thus boosting overall profitability by progressively attacking the top AND bottom lines.
E ngaging in Continuous Performance Improvement (CPI) can be extremely effective, incredibly daunting, and as with most journeys, the first step can be the most challenging. Which direction should we go in? What do we do along the way? What support do we need? What training will we require? When will we arrive? How will we know?
You dont need a template. You need a proven, repeatable, tailorable approach and at Roxtar (pronounced rock star) , Inc. that is exactly what we offer in our Lean Six Sigma Service Portfolio. Whether you are beginning your own CPI journey, are well down the path, or lost in the woods, Roxtar, Inc. provides the custom training, certification, and coaching services you need to succeed, and our dynamic, passionate cadre of consultants and instructors are second to none. We'll be with you every step of the way, so lets get to it.
Our offerings include (but are not limited to):
Leadership Jumpstart (PISW): Any major initiative must begin by creating alignment and support at the senior levels of the organization. We will accomplish this through a Leadership Jumpstart event.
Establishing Governance: Governance describes the management processes, tools, and activities that are essential to ensure the success of the overall initiative and continued stability of Lean Six Sigma in the organization.
Champion (+Yellow Belt) Training: This workshop prepares Champions to support the Lean Six Sigma projects that will be executed within their organizations.
Yellow Belt Training: If you dont know what you dont know about Lean Six Sigma, this course will change that.
Green Belt Training: Developing Green Belts is a powerful approach for cascading Six Sigma approaches and techniques throughout an organization.
Green Belt Certification: Recognize results in your organization through academics, examination, and application.
Black Belt Training and Project Support: The Black Belt skillset is applied when the projects issue is highly complex and the analysis requirements are complex. To implement this methodology most effectively, our strategy develops experts, or Black Belts, in your organization.
Black Belt Certification: Recognize results in your organization through academics, examination, and application.
Results and Opportunities Review: The session will serve as an after action review to highlight results achieved, the processes utilized, what worked well and what needs to be improved, and defining the way forward.
Project Coaching: You are not alone or at least you dont have to be. For some, the best learning opportunities come in the form of mentorship through real-world challenges.
At Roxtar, Inc. , our agile Lean Six Sigma services model allows for select solution applications or complete deployment support. Contact us today to discuss your needs, and we'll work with you to shape the best-fit solution(s) for your organization.
Roxtar LSS Training.pdf
O ur certified professionals specialize in the optimization of group dynamics and the methodologies required to achieve strategic and operational excellence in your organization. Roxtar can deliver the results you need in the required time, and we work with your team members to develop a robust management plan enabling seamless transition to local control. When you need “boots on the ground” support to advance your individual projects or your entire program, we will be there. We can serve as force multipliers in the planning and facilitation of:
Internal facilitation and implementation efforts are subject to conflict and stagnation due to several factors, including: bias that can be inherent in key stakeholders and team members – including the designated facilitator; lack of fulltime dedicated support for the initiative; and limited organic resources with the appropriate knowledge or expertise. Our certified professionals specialize in the optimization of group dynamics and the methodologies required to achieve strategic and operational excellence in your organization. Roxtar will deliver the results you need in the required time, and we work with your team members to develop a robust management plan enabling seamless transition to local control. We serve as performance enablers in the planning and facilitation of:
• Lean Efforts
• Kaizen or Rapid Improvement Events
• Six Sigma Projects
• Strategy Development
• Balanced Scorecard Development and Deployment
• Problem Solving and Root Cause Analysis
• New Product, Process, or Service Design
• 7S Workshops
• Training Needs Assessment
• Marketing Plan Design
• Strategic Communications
• Rapid Enterprise Assessment Program (REAP™)
• Enterprise Change Readiness Assessment
"You've got a song you're singing from your gut, you want that audience to feel it in their gut. And you've got to make them think that you're one of them sitting out there with them too. They've got to be able to relate to what you're doing."
Johnny Cash
T he pursuit of success is a perpetual, continuous race that is redefined at every turn, and moment-by-moment. Roxtar provides the individual and group coaching that you need to take your performance to the next level. We are available for on-site delivery or virtual support (via telephone, email, and instant messaging), and offer a range of expertise including:
• Strategic, Operational, and Tactical Leadership
• Strategic Effort Selection (Yield Optimization)
• Enterprise Change Management
• Balanced Scorecard Management
• Measurement and Reporting Systems
• Lean Six Sigma Program or Project Management
• Lean Six Sigma Green Belt
• Lean Six Sigma Black Belt
• Lean Six Sigma Master Black Belt
• Lean Six Sigma Champion/Executive
The mentorship program at Roxtar provides dynamic expert assessment, improves solution generation, and instigates focused actions to achieve real results. Our skilled professionals provide subject matter expertise and facilitate a learning environment that drives towards this end state: client self-sufficiency.
"The mountain is high
The valley is low
And you're confused on which way to go
So I've come here to give you a hand
And lead you into the promised land"
Dan Hartman (The Edgar Winter Group)
T he rapid operational tempo of a globalized economy can stall or even stop your most critical internal initiatives. Resources are scarce and your staff is overwhelmed with their own individual workloads. Roxtar is your leading-edge resource for program and project management. We deliver solutions across
every stage from initiation through completion, and can be introduced at any point in the project or program lifecycle.
Our Program Management services integrate cutting-edge project management methodologies with core administrative and management functions, including:
• Governance (oversight, roles and responsibilities)
• Management (projects and program)
• Financial Management (fiscal policies, practices, and procedures)
• Infrastructure (support factors)
• Planning (activities that span multiple levels)
Our Project Management services include (but are not limited to):
• Program and Project Management Planning
• Execution Management
• Team Development
• Quality Assurance and Control
• Schedule Control
• Stakeholder Management
• Performance Reporting
• Earned Value Management
• Integrated Change Control
• Project Closure
The experts at Roxtar will develop high-performance teams within your organization to ensure perpetual success. Our operations are performed in accordance with the program and project management best practice principles, resulting in the optimization of scope, schedule, cost, and quality.
"When I was younger, so much younger than today,
I never needed anybody's help in any way.
But now these days are gone, I'm not so self-assured,
Now I find I've changed my mind and opened up the doors.
Help me if you can, I'm feeling down
And I do appreciate you being round.
Help me, get my feet back on the ground,
Won't you please, please help me."
John Lennon and Paul McCartney (The Beatles)
WHAT DO YOU NEED?
Increased Profitability • Increased Revenue/Funding • Decreased Costs
Improved ROI and ROA • Improved PPS Quality (Process, Product, and Service)
Improved Accuracy • Improved Precision • Increased Volume
Increased Velocity (Decreased Lead Time) • Improved Customer Service
Increased Customer Satisfaction • Improved Customer Loyalty (Retention)
Increased Customer Base (New Customer Opportunities)
Improved Market Position • Improved Efficiency • Increased Productivity
Increased Flexibility • Improved Employee Morale • Increased Transparency
Improved Communications • Increased Capacity • Reduced Defects
Reduced or Increased Footprint • Decreased Inventory
Reduced Work-In-Progress (WIP) • Increased First-Pass Yields
Improved Risk Management • Improved Project Selection
Improved Resource Utilization
WHATEVER IT IS, WE’VE GOT IT.
R oxtar hosts a select group of highly trained and seasoned professionals with proven effectiveness and success working with government, corporate, and non-profit agencies around the world. We are veterans of military service and corporate organizations. We are Kaplan & Norton Balanced Scorecard Certified, Lean Sensei, Lean Six Sigma Master Black Belts, ASQ Certified Six Sigma Black Belts, and PMI Certified Project Management Professionals. We are facilitators, trainers, mentors, and coaches.
Full-time professionals such as Six Sigma Black Belts are costly and subject to distraction and stagnation. We are a Force Multiplier. We offer specific expertise when and where you need it. We are the specialized flexible resource you need to move your people, your efforts, and your organization forward.
"We will, We will
Rock you"
Brian May (Queen)
"Call me (call me) on the line
Call me, call me any, anytime"
Debbie Harry (Blondie) and Giorgio Moroder
